We pick up the calls, messages and DMs your business can't get to. Bookings made. Leads captured. A clean morning report waiting for you every single day.
You're with a client, on a job, in a meeting. The phone rings, the WhatsApp pings, the DM arrives. Nobody's there to answer. By the time you get to it, they've already found someone else.
You miss calls. Messages go unanswered. Leads go cold. Onyx fixes all of it — one system, running quietly underneath your business around the clock.
Answers the phone when you can't. Sounds like a real person. Books the appointment, qualifies the lead, sends the transcript.
Replies to WhatsApp, Instagram DMs, SMS and email — in your voice, around the clock. Follow-ups handled. Rescheduling handled.
Review requests fire automatically after every job. Unhappy customers caught privately. Old leads and past customers reactivated with targeted campaigns.
No long onboarding. No eight-week rollout. We set up in days and start answering on day one.
A proper conversation about your services, your tone, your usual FAQs. We build the brain. You get on with the work.
Phone, WhatsApp, Instagram, email, calendar. All connected. Onyx picks up from the moment it's live.
Leads captured, calls answered, bookings made, transcripts attached. Everything that happened overnight, in one clean brief.
We started Onyx after watching good businesses lose good leads to bad admin. Our job is the background noise. Yours is the actual work.
We work with businesses of every kind across the UK — trades, beauty, fitness, automotive, hospitality, property and more. If you've ever missed a lead because you were busy doing the actual work, you're who we built this for.
"We watched too many good businesses lose clients they should have kept — just because nobody picked up the phone at six in the evening."
The Founders · Onyx AI Solutions
Still got questions we haven't answered? Drop us a message and ask.
No. The voice agent is trained on natural conversation patterns and your brand tone. Most customers don't realise they're not speaking to a person. If a call gets too complex, Onyx hands off cleanly — with context — so a human can pick up where it left off.
Usually 5–10 working days from our first conversation to live. The first couple of days are us learning your business properly. The rest is configuration, testing with your real scenarios, and plugging into your channels.
Every conversation is logged and reviewed. If something goes wrong, we catch it, fix the training, and make sure it doesn't happen again. We also set clear handoff rules — if a query is outside scope or high-stakes, it gets routed straight to a human.
One package. No tiers, no upsells, no hidden fees. You get everything you need — voice agent, conversation AI, review automation and reactivation, all included. We also offer website builds, landing pages and booking systems as optional extras. Only if you genuinely need them.
Both. We've designed Onyx so a two-person business can afford it and a fifty-strong company can scale it. The system's the same. The pricing flexes with how much of it you need.
Fill in the form or drop us an email. We'll reply straight away — no sales pitch, just a proper chat about what you're trying to sort out.
We reply personally. Always.